customer operations

Customer operations turned into product.

Rely and Acelera show the forward-deployed loop: enter the workflow, find the useful surface, connect systems, and leave something operable.

Ambiguous operations to product

Rely

Company operations made visible for non-US founders and internal teams.

Role: Mapped founder and operator workflows, then shipped customer/admin surfaces over provider-heavy operations.
Outcome: A complicated company process became visible, stateful, and easier to operate.
Evidence: Public Rely site, sanitized product surfaces, production-backed workflows.
Context: LLC formation mixes filings, documents, banking steps, provider states, deadlines, and support.
Built: Customer onboarding, dashboard states, document surfaces, admin queues, and provider flows.
Stack: React, TypeScript, Kotlin/Spring Boot, PostgreSQL, Auth0, Stripe, R2, third-party APIs.
Proof: Public site and sanitized product work; no customer data shown.

Workflow discovery

Client workflows turned into practical internal tools.

Role: Translated customer conversations and messy operations into scoped tools, scripts, and runbooks.
Outcome: Teams left with usable internal systems instead of a generic AI demo.
Evidence: Sanitized delivery material, workflow maps, dashboards, and handoff docs.
Context: Clients brought unclear processes, scattered data, manual steps, and broad AI expectations.
Built: Workflow maps, prototypes, dashboards, scripts, runbooks, and handoff docs.
Stack: TypeScript, Python, REST APIs, dashboards, forms, automation scripts, runbooks.
Proof: Sanitized delivery material; client details removed.